{"id":381,"date":"2012-12-17T13:24:28","date_gmt":"2012-12-17T16:24:28","guid":{"rendered":"http:\/\/wiki.dialhost.com.br\/?p=381"},"modified":"2019-05-04T15:42:31","modified_gmt":"2019-05-04T18:42:31","slug":"como-acompanhar-meu-ticket-helpdesk","status":"publish","type":"post","link":"https:\/\/www.dialhost.com.br\/ajuda\/como-acompanhar-meu-ticket-helpdesk\/","title":{"rendered":"Como acompanhar meu Ticket no HelpDesk"},"content":{"rendered":"\n<p class=\"text-justify\">Sempre que voc\u00ea abrir um ticket em nosso helpdesk, analisaremos sua solicita\u00e7\u00e3o para resolv\u00ea-lo o mais r\u00e1pido poss\u00edvel. Assim que te respondermos, voc\u00ea receber\u00e1 uma notifica\u00e7\u00e3o em seus e-mails cadastrados.<\/p>\n\n\n\n<p class=\"text-justify\">Siga este passo a passo e veja como acompanhar estes tickets.<\/p>\n\n\n\n<h2>Procedimentos:<\/h2>\n\n\n\n<p class=\"text-justify\">1. Acesse o Painel de Controle.<\/p>\n\n\n\n<div class=\"alert alert-info\" role=\"alert\"><strong>Saiba Mais<\/strong>: <a href=\"http:\/\/wiki.dialhost.com.br\/como-acessar-o-painel-de-controle\/\" target=\"_blank\" rel=\"noopener noreferrer\">Como acessar o Painel de Controle.<\/a><\/div>\n\n\n\n<p>2. Dentro do painel v\u00e1 em <strong>Tickets<\/strong>, na categoria <strong>Mais Acessados<\/strong>.<\/p>\n\n\n\n<div style=\"height: 20px;\">&nbsp;<\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img loading=\"lazy\" width=\"764\" height=\"241\" src=\"https:\/\/www.dialhost.com.br\/ajuda\/wp-content\/uploads\/2019\/05\/ticket-menu.png\" alt=\"\" class=\"wp-image-12395\" srcset=\"https:\/\/www.dialhost.com.br\/ajuda\/wp-content\/uploads\/2019\/05\/ticket-menu.png 764w, https:\/\/www.dialhost.com.br\/ajuda\/wp-content\/uploads\/2019\/05\/ticket-menu-300x95.png 300w\" sizes=\"(max-width: 764px) 100vw, 764px\" \/><\/figure><\/div>\n\n\n\n<div style=\"height: 20px;\">&nbsp;<\/div>\n\n\n\n<p>3. Se voc\u00ea tem algum ticket em aberto, assim que acessar o menu ele ir\u00e1 aparecer para voc\u00ea. Clique em responder.<\/p>\n\n\n\n<div style=\"height: 20px;\">&nbsp;<\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img loading=\"lazy\" width=\"1024\" height=\"399\" src=\"https:\/\/www.dialhost.com.br\/ajuda\/wp-content\/uploads\/2019\/05\/Acompanhar-Tickets-1024x399.png\" alt=\"\" class=\"wp-image-12397\" srcset=\"https:\/\/www.dialhost.com.br\/ajuda\/wp-content\/uploads\/2019\/05\/Acompanhar-Tickets-1024x399.png 1024w, https:\/\/www.dialhost.com.br\/ajuda\/wp-content\/uploads\/2019\/05\/Acompanhar-Tickets-300x117.png 300w, https:\/\/www.dialhost.com.br\/ajuda\/wp-content\/uploads\/2019\/05\/Acompanhar-Tickets-768x300.png 768w, https:\/\/www.dialhost.com.br\/ajuda\/wp-content\/uploads\/2019\/05\/Acompanhar-Tickets.png 1174w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<div style=\"height: 20px;\">&nbsp;<\/div>\n\n\n\n<p class=\"text-justify\">4. Caso j\u00e1 tenhamos lhe respondido e esclarecido sua d\u00favida, n\u00e3o \u00e9 necess\u00e1rio que fa\u00e7a mais nada, pois n\u00f3s j\u00e1 finalizamos o atendimento para voc\u00ea.<\/p>\n\n\n\n<p class=\"text-justify\">Agora, caso ainda continue com alguma d\u00favida basta digitar sua resposta e clicar em <strong>reabrir e enviar<\/strong>.<\/p>\n\n\n\n<p class=\"text-justify\">Pode ser tamb\u00e9m, que n\u00f3s n\u00e3o tenhamos finalizado o atendimento pois, precisamos de alguma informa\u00e7\u00e3o adicional para resolvermos seu problema\/d\u00favida. Ent\u00e3o, basta nos responder clicando em <strong>enviar<\/strong>. Assim, em breve lhe responderemos novamente.<\/p>\n\n\n\n<div style=\"height: 20px;\">&nbsp;<\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img loading=\"lazy\" width=\"1024\" height=\"362\" src=\"https:\/\/www.dialhost.com.br\/ajuda\/wp-content\/uploads\/2019\/05\/Responder-tickets-1024x362.png\" alt=\"\" class=\"wp-image-12398\" srcset=\"https:\/\/www.dialhost.com.br\/ajuda\/wp-content\/uploads\/2019\/05\/Responder-tickets-1024x362.png 1024w, https:\/\/www.dialhost.com.br\/ajuda\/wp-content\/uploads\/2019\/05\/Responder-tickets-300x106.png 300w, https:\/\/www.dialhost.com.br\/ajuda\/wp-content\/uploads\/2019\/05\/Responder-tickets-768x272.png 768w, https:\/\/www.dialhost.com.br\/ajuda\/wp-content\/uploads\/2019\/05\/Responder-tickets.png 1215w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<div style=\"height: 20px;\">&nbsp;<\/div>\n\n\n\n<p>Pronto! Esperamos ter lhe ajudado! \ud83d\ude42<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\t\t\t\tComo acompanhar seu(s) Ticket(s) aberto(s) ou fechado(s) no atendimento Helpdesk dentro do seu Painel de Controle.\t\t<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[580,1],"tags":[57,264,455],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Como acompanhar meu (s) Ticket (s) no HelpDesk<\/title>\n<meta name=\"description\" content=\"Como acompanhar meu (s) Ticket (s) no HelpDesk - DialHost Internet\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dialhost.com.br\/ajuda\/como-acompanhar-meu-ticket-helpdesk\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Como acompanhar meu (s) Ticket (s) no HelpDesk\" \/>\n<meta property=\"og:description\" content=\"Como acompanhar meu (s) Ticket (s) no HelpDesk - 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